Frequently Asked Questions
- Is there a GMS company near me?
- With our nationwide network of subsidiary companies, there is likely a GMS location near you. Use our Find a yard tool to locate the locations nearest to you.
- Are each of your yards locally managed?
- Yes. It is a core philosophy from which we operate. This keeps decision-making where it belongs – at your local GMS subsidiary company.
- How do you train your crews on safety?
- Crews are trained and certified on best practices in-house so they are prepared to safely deliver materials to your job site. Weekly safety training sessions are held at each GMS subsidiary company. We even offer safety incentive programs for our employees.
- What if I need a specialty product?
- Each local GMS subsidiary company has product specialists who can assist you in finding the right product for your usage, climate, region and specifications. With advanced product knowledge, practical construction experience and sourcing know-how, you won’t find a better partner to get you what you need quickly.
- Can I pick up an order myself at a yard?
- Yes. You can call in an order in advance to your local GMS subsidiary company, or you can visit their showroom and one of our sales specialists can speak with you about your specific needs. Find a yard closest to you today.
- What type of fleet do you maintain?
- Each GMS subsidiary company maintains a comprehensive fleet including flatbed trucks, forklifts, boom trucks for multistory projects, pick-ups for hot shot deliveries and in some cases, tool and accessory delivery trucks.
- What if I need a delivery before or after-hours or on the weekend?
- All of our GMS subsidiary companies will work with your schedule. Contact your local GMS company to coordinate deliveries whenever you need them.
- What if I need access to your showroom after hours?
- Your local GMS company sales rep will assist you in getting what you need.
- How do you ensure safe delivery at a job site?
- We perform pre-delivery inspections at the job site and document the specific considerations each site presents. The information we collect directs our delivery plan including site access details, unloading requirements, stocking pathways and safety protocols.
- How do you know a delivery was done to your standards?
- Each GMS company does post-delivery inspections to check safety, stocking conditions, equipment, and quality control.
- What types of commercial deliveries do you do?
- Each GMS subsidiary company is able to respond to any type of commercial delivery. In fact, we’re often given the toughest jobs, the ones no one else will take. With the highest safety protocols in the industry, outstanding crews and proven stocking methodologies, you’ll find working with a GMS company on your commercial projects is convenient and easy.
- Do you deliver to residential sites?
- Yes. Each GMS subsidiary company uses off-road drywall carts for sand and grass and can pre-deliver your drywall before your window installation if needed. We can also perform on-site delivery access evaluations.
- Do you have customer pick-ups at your locations?
- Most of our locations have customer pick-ups at their showroom check with your local GMS company.
- Can you help me with my product warranty?
- Because of our vendor relationships, we can assist you with manufacturer warranty issues and manufacturer representation when necessary. We want you to be completely satisfied with your purchase.
- Are you OSHA compliant?
- Yes. We believe nothing is so important that it can’t be done safely. We are committed to full compliance with OSHA and DOT laws and regulations, and we conduct regular job site visits to check for crew compliance.